We prioritise your appointment just for you so that we can deliver the level of care that we’re known for and love to offer, but this requires that we also allocate significant amounts of time for your appointment.

When we receive less than 24 hours notice to cancel or rearrange your appointment, we lose income after having turned other clients away to hold it for you, ultimately that means that eventually we’ll need to increase pricing for all- and we think that’s unfair. So to ensure that we can deliver our exceptional signature experience whilst also keeping our service fees fair for all, we’ll be implementing our cancellation policy as from 1/05/2021.

Deposits:

A deposit will be required at the time of booking to secure your appointment. This amount will be credited to your bill on the day, so you only pay the difference outstanding.

If you need to cancel or rearrange your appointment, your deposit will be transferred to the new appointment as long as a minimum of 24 hours’ notice is given. For cancellations/changes less than 24 hours or no-shows, your deposit will be forfeited.

We’ll even remind you of your scheduled appointment via SMS/email one day prior to your appointment to give you lots of time to contact us if you need to make changes.

How much deposit will I need to pay?

All services will now require a deposit of 70% to secure your booking.

How can I pay my deposit?

You can either pay your deposit via credit card, over the phone (09-8495610), via our online booking system, through a direct deposit, or you can pop into the salon within 24 hours of making your appointment.

What If I’m unwell?

If you wake up the morning of your appointment and are unwell, especially with any cold or flu symptoms, simply call us ASAP, or leave a message if it’s outside of trading hours and we’ll run through some options with you.

Late arrivals:

If you are more than 10 minutes late to your appointment, we may need to modify the services we are able to deliver for you in order to maintain our schedule and not unfairly impact on clients booked after you. E.g. fewer foils, no time for blowdry to finish the service etc. As the full amount of time has been allocated specifically for you in good faith, the full original service fee will apply.

If you arrive so late that your stylist cannot deliver the services requested, your appointment may need to be rescheduled and deposit retained to subsidise the cost to the business.

For repeated no-shows/late cancellations, your full service fee may need to be paid in advance for future appointments to be secured.

What if I don’t need all the services I’ve booked?

Let’s say you’ve booked for a colour and cut, but now you feel that you don’t need the cut. As long as you let us know when you receive your confirmation SMS (or sooner!), we’ll adjust the timing without penalty to you. If less than 24 hours’ notice is given, the full service fee will be required.

What if we are running late?!

We respect your time as much as we need you to respect ours, so if we find ourselves running more than 5 minutes late, we’ll call you to advise, so that you are not kept waiting.

With your consideration to these needs, we can continue to prioritise you as our VIP guests and deliver our exceptional service standards, every time.

We look forward to pampering you again very soon.